Terms of Service

Last updated October 24, 2026

Tuur watches the price of trips you already booked and tells you when rebooking would save money. These terms are the agreement between you and Tuur for using the service at tuur.ai. They are written in plain language on purpose, and they are binding. By signing in to Tuur, and by using it in any way after that, you agree to them and to the Privacy Policy. If you don’t agree, don’t use Tuur.

1. Who can use Tuur

You must be at least 18 and able to enter a contract. Tuur is offered to people in the United States and prices in US dollars. You need a Google account to sign in, and you are responsible for keeping that account, and any code you create for Tuur, safe.

2. What Tuur does

• Reads travel confirmations in the inbox you connect, or that you forward, and turns each booking into a trip.
• Checks the price of the same room, cabin or fare on the same dates, on a schedule, against what your confirmation says you paid.
• Tells you when the price has dropped enough to matter, and shows you the steps to get the lower price where you booked.
• Keeps a running total, “Found”, of the lower prices it caught and told you about, whether or not you acted on them.
• Where a hotel drop can be booked through Tuur’s booking partner, offers that as a choice (section 5).

Every confirmation Tuur finds becomes a trip. If one isn’t yours, “Remove this trip” on the trip removes it for good. Tuur may not support every supplier, trip type, currency or fare, and may add or remove what it watches over time.

3. What Tuur never does

• Tuur never changes, reprices or cancels a reservation you made. When a price drops, Tuur shows the steps back to the airline, hotel or travel site you booked with, and for hotels may also offer the same room through Tuur (section 5); either way, you decide and you act. The one booking Tuur changes is one you made through Tuur (section 5).
• Tuur never logs in to, automates or operates any airline, hotel or travel site on your behalf, and never uses your record locator to act on a booking. The one thing Tuur does with it: when an airline emails you a single total with no fare breakdown, a person at Tuur may look up your itemized receipt on the airline’s public receipt page with your confirmation number and last name, so the fare is tracked accurately. That page is read-only; nothing on the booking can change from it.
• Tuur never sends email from your account, never changes anything in your mailbox, and never marks, moves or deletes your mail. Inbox access is read-only by design, and you can revoke it at any time from Settings or from your Google account.
• Tuur never sells your data, never shows ads, never adds a fee to what you save, and never charges anything but the subscription in section 6.

4. Your bookings stay yours

Every reservation is between you and the travel supplier, under the supplier’s own terms, fare rules and cancellation policy. Tuur is not the airline, hotel, cruise line, rental company or travel agency, is not a party to your booking, and can’t override their rules.

When you act on a price drop, you are the one booking, repricing or cancelling, and the consequences are yours. In particular:

• Book the new rate first, see its confirmation, and only then cancel the old one. Tuur’s steps always say this, and Tuur is not responsible if you cancel first and the new rate is gone.
• Check the cancellation terms of the booking you hold before you cancel it. Tuur reads those terms from your confirmation and can misread them; a non-refundable booking cancelled by you is not Tuur’s to restore.
• Airline fare drops are usually returned as airline credit, not cash, on the airline’s terms. Tuur describes the path; the airline decides.
• Loyalty points, elite status, seat assignments, upgrades and add-ons can change when a booking is rebooked. Tuur points this out where it can; weighing it is up to you.

5. Booking a rate through Tuur

On some hotel drops, Tuur offers “Book it through Tuur” as a choice. If you choose it, this is how it works, and by booking you agree to it:

• The seller is Nuitée, not Tuur. You book and pay in Nuitée’s hosted checkout, under Nuitée’s booking conditions and the rate’s own cancellation policy, which are shown before you pay. Nuitée is the merchant of record and issues any refund of that booking. Tuur never holds your card details and is not the merchant.
• Your original booking is yours to cancel. Tuur never cancels it. Tuur reminds you until the cancellation confirmation shows up in your inbox, or you tell Tuur it’s done; if you forget, you may hold and pay for two bookings, and that is not Tuur’s responsibility. Cancel it yourself, inside its free cancellation window, after you have the new confirmation.
• Tuur reprices a booking it made. A booking made through Tuur is the one thing Tuur changes automatically: if the same room on the same terms gets cheaper and the booking partner allows the change, Tuur moves your booking to the lower rate through the booking partner and tells you afterwards. This is the only automatic action Tuur ever takes on any booking.
• Tuur is paid a commission by the booking partner on these bookings. You pay the price shown, nothing more. When the hotel's own price has dropped too, the steps to rebook where you originally booked are offered alongside. More in How Tuur makes money.
• For help with a booking made through Tuur, email support@tuur.ai; Tuur works it out with Nuitée, the seller. The hotel’s own rules for check-in, no-shows and incidentals still apply. Tuur is not liable for the hotel’s performance, overbooking, or changes the hotel makes.

6. The free month, the price and refunds

The free month. Scanning your inbox and seeing the trips Tuur finds is free. To have them watched, you add a card and pick a plan; the first 30 days are free and nothing is charged during them. Cancel from Settings before the free month ends and you pay nothing. Each person gets one free month.

The price. When the free month ends, the card is charged for the plan you picked: the annual plan is $47.88 for a year ($3.99 a month), charged once a year on the same date. The monthly plan, which new subscribers can no longer pick, is $7.99 a month, charged each month on the same date for those already on it. Either amount is the whole amount; any sales tax is included in it, not added. There is no other charge from Tuur: no fee on what you save, nothing added at checkout. Payment is handled by Stripe; Tuur never sees your card number. A promo code from Tuur can make Tuur free for the person who holds it, for as long as the code says.

Money back. If Tuur isn’t for you, ask within 30 days of any charge, on either plan, by emailing support@tuur.ai, and that charge is refunded in full to the card you paid with. No form and no questions. A refund ends the subscription unless you ask to keep it.

Annual plans started before October 23, 2026. These keep the automatic guarantee they were sold with: if Tuur has not found you at least $50 in lower prices by the end of the first paid year, the $47.88 for that year goes back to the card you paid with, automatically, within a few days of that anniversary. “Found” means the lower prices Tuur caught and told you about, acted on or not. That refund doesn’t change the subscription: it renews as usual unless you cancel.

Cancelling. Cancel any time from Settings. Watching continues to the end of the period you paid for, a year or a month, and there is no refund for the rest of that period beyond the refunds above. When a subscription ends, your trips stay visible, but price checks, notifications and inbox reading stop. Nothing about your actual reservations changes.

7. Accuracy, and no promise of savings

Tuur reads prices from third-party price feeds and from public price pages, and reads your bookings from emails, which vary and change. Travel prices move minute to minute. Tuur works hard to be accurate and to compare like with like, and can still be wrong: a rate can be gone by the time you look, a room or fare can be matched to the wrong one, a fee can be missing, a confirmation can be misread. Everything in Tuur is provided as information, as-is, and it is on you to verify the details that matter before you book or cancel anything.

Tuur does not promise that you will save money. “Found” counts what Tuur caught; savings are real only once you have rebooked or repriced and the supplier has confirmed it. Tuur is not financial or travel advice.

8. Your responsibilities

• Connect only an inbox that is yours, and forward only bookings you are entitled to.
• Keep your Google account and any Tuur code secure, and tell support@tuur.ai if you think your account was used by someone else.
• Give accurate information when you type in a price or another detail of a trip.
• Don’t misuse Tuur: no scraping, copying or reverse-engineering the service, no interfering with it, no using it to break a supplier’s terms or the law, no reselling it.

9. Your data

How Tuur reads your inbox, what it keeps and for how long, and who processes data on Tuur’s behalf are in the Privacy Policy, which is part of these terms. In short: inbox access is read-only, email bodies are read while parsing and never stored, only the structured trip is kept, and you can disconnect or delete your account at any time from Settings.

10. Tuur’s property

Tuur, its name, design, software and content belong to Tuur or its licensors. You get a personal, non-transferable licence to use the service under these terms, and nothing more. Your bookings and your data remain yours.

11. Ending things

You can disconnect your inbox, cancel, or delete your account, permanently, at any time in Settings. Tuur may suspend or close an account that breaks these terms, abuses the service or the people running it, or creates legal risk for Tuur, and may stop offering the service altogether with reasonable notice, refunding any unused part of a paid year in that case.

12. No warranties

Tuur is provided as-is and as-available, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, accuracy, and non-infringement. Tuur doesn’t warrant that it will catch every price drop, that any price it shows is available, or that it will run without interruption or error.

13. Limits on liability

To the fullest extent the law allows, Tuur is not liable for indirect, incidental, special, consequential or punitive damages, for savings you didn’t get, for the cost of a booking you cancelled or held, for anything a supplier, booking partner or payment processor does or fails to do, or for loss of data or profits, however caused. Tuur’s total liability for everything arising from the service is limited to the greater of what you paid Tuur in the twelve months before the claim and $49. Some places don’t allow some of these limits; nothing here limits rights your local law says can’t be limited.

14. Your side of it

You agree to cover Tuur for claims, losses and reasonable legal costs that come from your breaking these terms, your misuse of the service, or your dealings with a supplier or booking partner, except to the extent Tuur caused them.

15. Disagreements

Talk first

If something has gone wrong, email support@tuur.ai. Most things are fixed that way. Both sides agree to try to resolve any dispute informally for 30 days before doing anything else.

Then arbitration, one person at a time

If that fails, any dispute arising from these terms or the service will be resolved by binding individual arbitration under the American Arbitration Association’s Consumer Arbitration Rules, rather than in court, except that either side may bring an individual claim in small claims court. Arbitration happens by video or documents unless the arbitrator decides a hearing is needed; Tuur pays the filing fees the rules assign to it. Claims can only be brought individually, not as a class, collective or representative action, and the arbitrator may not combine claims of different people.

Opting out

You can opt out of arbitration by emailing support@tuur.ai with the subject “Arbitration opt-out” within 30 days of first agreeing to these terms. Opting out doesn’t affect anything else in the terms.

Law and venue

These terms are governed by the laws of the State of New York and applicable US federal law, without regard to conflict-of-law rules. Anything not subject to arbitration is brought in the state or federal courts in New York County, New York, and both sides agree to that venue.

16. Changes to these terms

Tuur may change these terms. Small changes take effect when posted, with the date above updated. For a material change, Tuur will ask you to agree again in the app before you continue, and the new version applies from when you do. If you don’t agree, stop using Tuur and, if you are inside a paid year, email support@tuur.ai for a refund of the unused part.

17. The rest

These terms, the Privacy Policy, and the disclosure on how Tuur makes money are the whole agreement between you and Tuur about the service. If a part of them is found unenforceable, the rest still applies. Tuur not enforcing a term once doesn’t waive it. You can’t transfer this agreement; Tuur may transfer it to a successor that takes on the service. Notices to you go to the email on your account; notices to Tuur go to support@tuur.ai.

Questions

Email support@tuur.ai.